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Return Policy

All products offered through the My Three Cats & Co., Inc. web site are of the highest quality.

Full Refunds: On defective products only. Email us with the original date of order, your name, address, daytime and evening phone numbers, item number and nature of defect. Defective products must be returned to us within 15 days of receipt. We will refund shipping costs associated with the return shipment.

No Refunds: Other than for defects.

Exchanges: For apparel, for size only. Email us with a request for exchange, including the size needed. We will email you with return instructions. Shipping costs associated with the return are the responsibility of the customer.

 
Freight Damage Policy & Reporting Procedures
Cat furniture from My Three Cats & Co. is carefully prepared, packed and secured for safe transit and delivery. Freight damage is a rare occasion. On the unusual occurrence of freight damage, the following guide should be helpful.

Under the terms of sale, all My Three Cats & Co. Cat Furniture is shipped from the Fabricating Shop to the customer. My Three Cats & Co. assumes no responsibility and makes no allowance for delays, loss or damage from any cause after goods have been delivered to transportation companies. The Freight Damage policies of UPS and the delivering Common Carrier must be followed.

A claim for discovered damage must be filed with the carrier, by the buyer. My Three Cats & Co. is not responsible for damages incurred in transit. It is the responsibility of the buyer to inspect the received cat furniture and report damage to the carrier immediately. The customer must submit a completed freight claim to the carrier. The carrier's telephone number is on your Bill of Lading. Please call the carrier to request a Freight Claim Form. A claim form for any UPS shipments can be found on www.ups.com. My Three Cats & Co. will be glad to assist you.

Should a claim be refused or a partial amount paid by the carrier, My Three Cats & Co. will be glad to be of assistance.

In the event of concealed damage. A report should be filed with the carrier immediately upon discovery or within 15 days after delivery, whichever comes first. A freight claim must be filed, and an inspection may be requested. The sooner concealed damage is discovered and reported, the better.

All goods should be examined and counted to ensure they are in agreement with the Carrier Bill of Lading. Any shipment shortages or damages must be noted on the delivery receipt.
Further measures that may help in the claim process include the following:
  1. Taking photographs of the damage. If possible, photographs of the equipment still on the truck will limit the buyer's liability.
  2. Call the carrier to report the damage and request a claim form. Preferably, the call should be made before the driver leaves the site.
  3. Request an inspector.
  4. Keep a copy of the bill of lading noting the damage and driver's signature.
My Three Cats & Co. will be glad to assist you. We hope that you and your cats will enjoy many years of pleasure through the use of our high quality custom Cat Furniture.
 
If you have any questions please call us:
TOLL-FREE at 1-877-CAT LUV3 (1-877-228-5883)
 
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