My Three Cats & Co., Inc. Return Policy

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Return Policy - General
All products offered through the My Three Cats & Co., Inc. web site are of the highest quality. Full Refunds: On defective products only. Email us with the original date of order, your name, address, daytime and evening phone numbers, item number and nature of defect. Defective products must be returned to us within 15 days of receipt. We will refund shipping costs associated with the return shipment. This policy does not apply to cat furniture (i.e., all furniture displayed under the cat furniture product category), that policy is described below. No Refunds: Other than for defects. Exchanges: For apparel, for size only. Email us with a request for exchange, including the size needed. We will email you with return instructions. Shipping costs associated with the return are the responsibility of the customer.

Return Policy - Cat Furniture

Unless there is a specific Return Policy stated on the product page of the product you order, you may return cat furniture products for any reason, if it meets all of the following three conditions: The furniture is brand new and unused The furniture is in resale-able condition The furniture is returned to us within 14 days of your receipt of the product. Instructions: Email us with the original Order Number provided to you by MyThreeCats.com with a request to return the product. We will email you a Return Materials Authorization (RMA) number and a return address to ship back the product. Return addresses vary according to manufacturer. You must receive this RMA number from us in order to return the product - return shipments will not be accepted without this RMA number. Fedex or UPS will pick up the product for return to the factory. You must have the product securely packaged and sealed in the original box. My Three Cats & Co, Inc. or its agents will not pay for shipping and handling of the return item. Your credit card will be charged for the return shipping and handling charges, less a 15% restocking fee.

Freight Damage Policy & Reporting Procedures

Cat furniture from My Three Cats & Co. is carefully prepared, packed and secured for safe transit and delivery. Freight damage is a rare occasion. On the unusual occurrence of freight damage, the following guide should be helpful. All My Three Cats & Co. Cat Furniture is shipped from the Fabricating Shop to the customer. My Three Cats & Co. assumes no responsibility and makes no allowance for delays, loss or damage from any cause after goods have been delivered to transportation companies. The Freight Damage policies of UPS and the delivering Common Carrier must be followed. A claim for discovered damage must be filed with the carrier, by the buyer. My Three Cats & Co. is not responsible for damages incurred in transit. It is the responsibility of the buyer to inspect the received cat furniture and report damage to the carrier immediately. The customer must submit a completed freight claim to the carrier. The carrier's telephone number is on your Bill of Lading. Please call the carrier to request a Freight Claim Form. A claim form for any UPS shipments can be found on www.ups.com. My Three Cats & Co. will be glad to assist you. Should a claim be refused or a partial amount paid by the carrier, My Three Cats & Co. will be glad to be of assistance. In the event of concealed damage. A report should be filed with the carrier immediately upon discovery or within 15 days after delivery, whichever comes first. A freight claim must be filed, and an inspection may be requested by the carrier. The sooner concealed damage is discovered and reported, the better. All goods should be examined and counted to ensure they are in agreement with the Carrier Bill of Lading. Any shipment shortages or damages must be noted on the delivery receipt.
Further measures that may help in the claim process include the following:
Taking photographs of the damage. If possible, photographs of the equipment still on the truck will limit the buyer's liability. Call the carrier to report the damage and request a claim form. Preferably, the call should be made before the driver leaves the site. Request an inspector. Keep a copy of the bill of lading noting the damage and driver's signature.
My Three Cats & Co. will be glad to assist you. We hope that you and your cats will enjoy many years of pleasure through the use of our high quality custom Cat Furniture.

If you have any questions please call us: TOLL-FREE at 1-877-CAT LUV3 (1-877-228-5883)

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